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10 Oct 2011

Content Strategy Day @ Tekom / TCWorld Oct 19, 2011

Hello!

In a big rush but just wanted to let everyone know about the Content tcworldStrategy Day at TCWorld in Germany next week.

Led by Scott Abel, TheContentWrangler, this should be a great event within a great event!

Here are two links to more complete and tantalising blog posts:

Interview with the Michael Fritz, Executive Director of tekom:

http://bit.ly/tcw11cs

An overview of Content Strategy day by Scott Abel:

http://bit.ly/tcw11cs2 

Content Strategy Day Speakers and Topics

 

Hope to see you there!

6 Oct 2011

Socially Enabled Documentation in the Cloud: Dangerous, Benefits, Getting There

Hiddly-ho, Readerinos!community_copyright_free

FYI - I'll be doing a webinar on one of my favourite topics Oct 12th: Social enablement of technical communications.

Socially Enabled Content…?

Social Enablement…? Socially Enabled Technical Communication? 

What on earth is that? Glad you asked!

“Social” isn’t limited to WIKIs, Forums, Facebook, and Twitter, and "Communities" doesn't just mean external customers, they're you and your colleagues as well.

Social enablement basically means taking traditional content, and complementing (not necessarily replacing) it with community-driven social functionality like:

  • user contributions and conversations
  • community activity monitoring
  • tagging
  • ranking and metrics

All for the good of the users and the enterprise. And in the Cloud, and using DITA XML, so that it's easy to roll out and access from smartphones, tablets, PCs and (gasp!) print.

I'll be going over some of the content strategy pitfalls, issues, and gotchas as well as walking through an example where we're prototyping social features in what was, 18 months ago, a traditional unstructured manufacturing tech docs environment

Hope we see you there!

Register: http://bit.ly/qmeeXQ or read more: http://bit.ly/qA1n0N

Noz